Privacy Policy

1. Introduction

MAHIL SUPERMARKET (“we”, “our”, “us”) is committed to protecting the privacy and personal data of its customers. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when you use our website, mobile application, or related services.

This policy is framed in accordance with the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, and the Information Technology Act, 2000 (India).

2. Data Fiduciary Details

• Business Name: MAHIL SUPERMARKET
  Address: 9/70, Belukurichi, Rasipuram, Tamil Nadu
  Email: contact.mahilmart@gmail.com

3. Personal Data We Collect

• Identity & Contact: Name, mobile number, email address, delivery address
• Transaction Data: Order history, invoices, payment status
• Technical Data: IP address, device info, app usage logs

4. Purpose of Processing

• Order processing and delivery
• Customer support and account management
• Fraud prevention and security
• Legal and regulatory compliance
• Refunds and cancellations as per our Refund Poli

5. Consent

By using our Platform, you provide informed consent for processing your personal data. Consent may be withdrawn at any time, subject to service limitations.

6. Tracking Technologies

Our application may use device identifiers and analytics tools solely to improve performance and user experience. We do not use advertising trackers.

7. Data Storage & Retention

• Data stored securely within India
• Retained only as required by law
• Secure deletion or anonymization applied

8. Data Sharing & Disclosure

Personal data may be shared with delivery partners, logistics providers, payment gateways, and service providers strictly for order fulfillment and service delivery. We do not sell personal data.

9. User Rights & Grievance Redressal

For data-related requests or grievances, contact: contact.mahilmart@gmail.com
Response within 48 hours and resolution within 7 working days.

10. Account & Data Deletion

Users may request account deletion at any time. Upon deletion, personal identifiers are removed from active databases, except records required for legal or tax compliance.

Deletion Request Link:
Submit Account Deletion Request

Processing time: Within 7 working days after identity verification.

11. Payment Processing

All payments are securely processed by authorized third-party payment gateway Razorpay Software Private Limited. We do not collect or store card numbers, UPI credentials, CVV, or banking passwords. We receive only transaction ID, payment status, and order reference. Razorpay processes data in accordance with their privacy policy: https://razorpay.com/privacy/