Cancellation & Refund Policy

Transparent and customer-friendly policies for your peace of mind

1. Order Cancellation

  • Before Dispatch: Cancel anytime via "My Orders" until your order is processed.
  • After Dispatch: Cannot cancel, but you may reject delivery of perishable items (if damaged/spoiled).
  • Non-Cancellable:
    • Same-day delivery orders (due to quick processing)
    • Customized/prepared items (e.g., cake orders)

2. Returns & Refunds (Grocery Focused)

Fresh Produce (Fruits, Vegetables, Dairy)

  • Return Window: 24 hours for quality issues.
  • Process: Share photos via email/customer support for approval.

Packaged Grocery (Pulses, Snacks, etc.)

  • Return Window: 3 days if unopened/sealed.

Non-Returnable

  • Perishables (if delivered fresh)
  • Personal care/hygiene products (e.g., masks, gloves)

3. Refund Process (Razorpay Integration)

  • Approved Refunds: Processed via original payment method within 5-7 business days.
  • Razorpay refunds reflect in your account as per bank timelines (typically 3-10 days).
  • Failed Deliveries/Cancellations: Automatic refunds initiated for prepaid orders.

4. How to Request

  1. 1.
    Login → "My Orders" → Select item → "Request Return/Refund".
  2. 2.
    Upload images of damaged/defective items (if applicable).
  3. 3.
    Await approval via email/websites.

5. Contact Us

For urgent queries:

Key Notes

Quality First: We inspect all groceries before dispatch.
Instant Updates: Track refunds via Razorpay notifications.
No Hidden Fees: Full refunds for eligible cases.

Policy updated: [18/08/2025]. Subject to changes per compliance.

Why This Works for Supermarkets

  • Focuses on perishables/hygiene exceptions.
  • Clarifies Razorpay timelines (managing customer expectations).
  • Simple steps for quick resolutions.