Cancellation & Refund Policy

1. Introduction

This Refund & Cancellation Policy applies to purchases made through the MahilMart mobile application operated by Mahil Supermarket, an inventory-based e-commerce platform serving customers in India.

This policy is framed in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

2. Order Cancellation Policy

• Customer Cancellation: Orders may be cancelled before dispatch from our store. Once marked as “Out for Delivery” or “Delivered”, cancellation is not permitted.
• Cancellation by Company: Orders may be cancelled due to product unavailability, pricing errors, suspected fraud, or force majeure events. In such cases, a full refund will be issued.

3. Return Policy

• Returns are accepted only for damaged, expired, incorrect or missing items. Requests must be raised within 2 days of delivery.
• Non-Returnable Items: Fresh produce, dairy, frozen items, bakery items, opened products, and items marked as non-returnable (except in quality-related cases).

4. Quality Check & Verification

• Returned items may be verified by delivery personnel or the support team.
• Returns may be rejected if items are consumed, tampered with, or inconsistent with the return request.

5. Refund Policy

• Refunds are issued to the original payment method. Cash on Delivery refunds may be processed via bank transfer or store wallet.
• Refunds are initiated within 3–5 business days after approval. Actual credit timelines depend on the payment provider or bank.
• Partial refunds may apply for missing or damaged items, with promotional discounts adjusted proportionally.

6. Replacement Policy

Replacements may be offered at the Company’s discretion, subject to product availability.

7. Grievance Redressal

• Mahil Supermarket
  Thirumalaipatty Pirivu Road,
  Kalappanaickenpatti,
  Tamil Nadu – 637404
• Email: contact.mahilmart@gmail.com
• Phone: +91 93619 50855